Poop Titans — Privacy Policy Effective Date: March 18, 2026
1. Introduction Poop Titans (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, submit a service inquiry form, or engage with our services. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect We collect the following personal information when you complete our service request form or contact us:
- Full name
- Email address
- Phone number
- Service address and zip code
3. How We Use Your Information We use the information we collect for the following purposes:
- To contact you regarding your service inquiry and schedule cleanups
- To provide, manage, and improve our pet waste removal services
- To process payments securely through Stripe
- To manage your customer account and service history via our CRM (Sweep & Go)
- To send service reminders, scheduling updates, or important account communications
4. Third-Party Service Providers We use the following trusted third-party platforms to operate our business:
- Stripe — Payment processing. Your payment information is transmitted directly to Stripe and is never stored on our systems. Stripe is PCI-DSS compliant. Learn more at stripe.com/privacy.
- Sweep & Go — Customer relationship management (CRM) software used to manage scheduling, service records, and client communications.
5. Payment Information All payment transactions are processed securely through Stripe. Poop Titans does not collect, store, or have access to your full credit card number, CVV, or banking details. Stripe handles all payment data in accordance with PCI-DSS standards.
6. Data Sharing We do not sell, rent, or trade your personal information to third parties. We only share your information with service providers necessary to operate our business or when required by law.
7. Data Retention We retain your personal information for as long as you are an active customer or as needed to provide services. If you request cancellation of service, we may retain certain records for legal and accounting purposes for up to 3 years.
8. Your Rights You have the right to request access to, correction of, or deletion of your personal information at any time. To make such a request, please contact us directly.
9. Cookies & Website Analytics Our website may use basic cookies or analytics tools to understand site traffic. No personally identifiable information is collected through cookies without your consent.
10. Children’s Privacy Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.
12. Contact Us Poop Titans — Lake County, Illinois Email: info@pooptitans.com Phone: 224-208-5213